Disclaimers

Cancellation and credit card on file policy

Credit Card On-File

As of August 1st, 2022 we will ask all clients to add a credit card on file for our cancellation, no-show, and late policies. This card will be charged according to our policy.

Cancellation Policy

At Bella Spa and Beauty, your appointments are very important to us. We understand that appointments may need to be changed or canceled. We ask that you cancel your appointment at least 24-hours (Spa Services), 48-hours (Medical Spa Services), and 7-days (Groups); in advance so we can fill your spot with clients on our waiting list that would love to come visit us. If you do not cancel in advance, you will be charged 50% of your service price for missing your appointment with your on-file credit card. If we can fill your spot with a client on our wait list we will not charge you.

No-Show Policy

At Bella Spa and Beauty, your appointments are very important to us. We understand that appointments may need to be changed or canceled within the 24-hour notice. If you no-show without notice on the day of your appointment we will charge you 100% of your booked service price.

Late Policy

If you are 10 or more minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. If you would still like to move forward with your appointment it will be at a reduced time at the full cost of the appointment. If you want reschedule you will be $75.00 for Massages, you will be charged for 50% of the service or $75.00 whichever is greater that you missed.

Other Policies

Gift Certificate and Product Policy

Gift certificates and Product purchased can not be returned, no exceptions. Gift certificates purchased in the past may not cover the new cost of services, as we raise prices due to increased cost from our suppliers. All gift certificates provided for charities, fundraiser etc will expire 1 year after issue date. We may not be able to look up a gift certificate if purchaser doesn’t add your name at the time of purchase.